FAQ - Frequently asked questions

CME programme / knowledge test / certificate

Do I need to register to be credited with CME credit points? Do I need to register to be credited with CME credit points?

Yes, in order to obtain the certificate and thus CME credit points, you need to register with targolearn. If you enter your 15-digit SEN (Standardised Education Number), we will automatically credit you with CME credit points.

How do I obtain CME credit points? How do I obtain CME credit points?

You will be credited with CME credit points by correctly answering at least 70 % of the questions in the knowledge test. We will provide you with a video in which the subject content is explained in advance. The certificate for the CME credit points you receive will be sent to you by e-mail after you have passed the knowledge test.

Can I look for specific training programmes? Can I look for specific training programmes?

Yes, there is a search bar at the top right next to the login/logout button. Enter your search term here and after clicking on Search you will get a hit list.

How much will I be charged for the CME programmes? How much will I be charged for the CME programmes?

You can find information about the charges on our overview page and also in the profile of the respective programme. All CME programmes are currently free of charge.

Can I watch previously watched programmes again? Can I watch previously watched programmes again?

You may watch the videos as often as you like. But you will be credited only 1x the total of CME credit points for the passed knowledge test.

What is the CME Archive? What is the CME Archive?

Our programmes are certified by the Medical Association of Baden-Württemberg. The certification period is 12 months. Within this period you can be credited with CME credit points for the knowledge tests you have passed. Once expired, the programme is moved into the CME Archive. In this case you can watch the video, but no more CME credit points are credited for the programme.

Who certifies the programmes? Who certifies the programmes?

Our programmes are certified by the Medical Association of Baden-Württemberg.

Are the credited CME credit points recognised by all medical associations? Are the credited CME credit points recognised by all medical associations?

Yes, the CME credit points are credited to our programmes by the Medical Association of Baden-Württemberg are recognised by all (state) medical associations.

What is the knowledge test and why do I need it? What is the knowledge test and why do I need it?

The knowledge test verifies whether you have understood the subjects presented in the video. Only if you answer at least 70 % of the questions of the knowledge test correctlyis the test is considered passed and you are credited with CME credit points for the programme. If you should fail the knowledge test on the first attempt, you may repeat it once more.

After viewing the content, how long do I have to answer the knowledge test? How long do I have to answer the knowledge test?

You may answer the knowledge test at any time within the certification period. Details on the term of certification are included in the profile of each programme.

Can I interrupt the knowledge test and continue it later? Can I interrupt the knowledge test and continue it later?

No, you cannot interrupt the knowledge test and continue it later.

How often may I repeat the knowledge test? How often may I repeat the knowledge test?

If you should fail the knowledge test on the first attempt, you may repeat it once more. If you also fail the second time, you will unfortunately not be able to tackle the test again. Once you have passed the test and been credited with CME credit points, you cannot repeat the knowledge test either.

How many questions do I need to have answered correctly in the knowledge test to pass? How many questions do I need to have answered correctly in the knowledge test to pass?

You have to answer 70 % of the questions correctly in order to pass. If you fail on the first attempt, you may try one more time.

Do I get the CME credit points automatically credited? Do I get the CME credit points automatically credited?

If you have given us your 15-digit SEN (Standardised Education Number) during registration, you will automatically be credited with the points. After passing the knowledge test you will receive your certificate by e-mail for download. If you haven’t given us your SEN, you can submit this certificate to your (regional) medical association and the points will be credited.

How long does it take to submit the CME credit points to my (regional) medical association? How long does it take to submit the CME credit points to my (regional) medical association?

We will submit your CME credit points to the German Medical Association (Bundesärztekammer) if you have agreed to the submission. Submission of your CME credit points to the relevant (state) medical association can take up to 14 days, after which you find the CME credit points credited to your account established with your (state) medical association. The certificate is evidence of the successful completion of the training or of your CME credit points, regardless of the electronic transmission of your CME credit points to your (state) medical association.

How do I receive my certificate? How do I receive my certificate?

You can download the certificate directly from targolearn after passing the knowledge test. You will also receive an e-mail to the e-mail address provided including a download link.

General / Registration / Login

How do I register? How do I register?

You can register with targolearn by clicking on the LOGIN button on the homepage. In the following login screen, there is a Register button at the bottom right. When you click on it, a screen opens for you to register. After you have sent the registration, the system will send you an automatically generated e-mail with the password assigned to you. You can change this password at any time.

How do I get my login data? How do I get my login data?

You will receive your login data automatically by e-mail after sending the registration. This e-mail will contain your login name, which is the email address you used to register, and the password generated for you. You can change this password at any time.

Why did I not receive an e-mail? Why did I not receive an e-mail?

The e-mail including the login data is automatically generated and sent by the system, so it may end up in your spam folder/junk mail folder. Please check your spam folder to see if you have received an email. In case you have not received an email from targolearn, please contact our technical support team at mail@targolearn.de.

I have forgotten my password. What should I do? I have forgotten my password. What should I do?

When you click the Login button on the platform, the login screen opens. You will find the Forgot Password button in the lower left corner. When you click on it and then enter the e-mail address belonging to your account, a new password will be sent to you by e-mail. You can change this password at any time afterwards.

How do I change my password? How do I change my password?

After you log in to targolearn, the Change Password button will appear in the webpage headline, just to the left of the Logout button. After clicking it you can set a new password.

How do I change my personal data? How do I change my personal data?

If your personal data has changed since you registered with targolearn, please inform us of these changes by e-mail to mail@targolearn.de. We will record these changes in your user account so that the data in your certificate is always up-to-date.

Where can I ask about content issues? Where can I ask about content issues?

For questions about the content of the programmes and videos, please contact us by e-mail at mail@targolearn.de or by phone at +49 7251 32654 30. We will contact you as soon as possible.

Who do I contact for general or technical questions? Who do I contact for general or technical questions?

Please contact mail@targolearn.de or by phone +49 7251 32654 30 for any general or technical questions about the platform. We will contact you as soon as possible.

What are the technological requirements of the website? What are the technological requirements of the website ?

targolearn is web-based and runs on all current webbrowsers. The website can be viewed on PCs, laptops, tablets, and smartphones equipped with online access. You need the appropriate software to play the videos, but in most cases you will find it already installed. Should you still have problems with the platform, please contact us by e-mail at mail@targolearn.de or by phone at +49 7251 32654 30.

Can I also follow the programmes on mobile devices? Can I also follow the programmes on mobile devices?

Yes, the videos can also be played on mobile devices. All you need is online access and an appropriate video-player app.

Who is supporting targolearn? Who is supporting targolearn?

The training platform targolearn is a project of targoEvent GmbH. targoEvent GmbH was established in 2010 and specialises in medical events and CME training. Please, find more information at www.targoevent.de.